Normal
Hi Lauren, future CC trainee here. I would think for a question like this, it's more focused on the former, as it comes across as a commercial awareness question. You're going along the right lines with digital signatures and greater use of technology. Though, I would note that both those points fall under the same umbrella category of tech, so make sure you have at least 2/3 points under varying categories. This could be in terms of client service itself and CC emphasising its use of Relationship Managers during the pandemic, for instance. As a by the by, Relationship Managers are Partners who take care of CC's relationship with a client company. Hope this helps!
