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<blockquote data-quote="nat237" data-source="post: 25588" data-attributes="member: 4063">I have a question regarding the first question:We set our standards high, and we trust our people to hold themselves accountable for meeting other people’s expectations. Describe a time when you had to drop everything and really “raise your game” in order to keep a promise you had made to someone else. How did you manage both this and your other commitments? (250)I also couldnt seem to find a perfect answer for this. I have come up with an example where a client reached out to me (when i worked as a paralegal) with stress and frustration because her query wasnt being answered by the fee earners. I then went out of my way to research and contact local authorities to find this out for her and got back to her with my updates. She was extremely happy. In order to complete my tasks for the day I stayed after hours and did various things to manage my time. The importance of this meant that later on in the month this client came back to us with new legal cases and had her wills done with our firm. But I am wondering do I need to go into detail about the query she had? It wasnt a majorly hard question that she had but I was new to the role and it took me longer to find out. What do you think is this okay of an example?</blockquote>

[QUOTE="nat237, post: 25588, member: 4063"] I have a question regarding the first question: We set our standards high, and we trust our people to hold themselves accountable for meeting other people’s expectations. Describe a time when you had to drop everything and really “raise your game” in order to keep a promise you had made to someone else. How did you manage both this and your other commitments? (250) I also couldnt seem to find a perfect answer for this. I have come up with an example where a client reached out to me (when i worked as a paralegal) with stress and frustration because her query wasnt being answered by the fee earners. I then went out of my way to research and contact local authorities to find this out for her and got back to her with my updates. She was extremely happy. In order to complete my tasks for the day I stayed after hours and did various things to manage my time. The importance of this meant that later on in the month this client came back to us with new legal cases and had her wills done with our firm. But I am wondering do I need to go into detail about the query she had? It wasnt a majorly hard question that she had but I was new to the role and it took me longer to find out. What do you think is this okay of an example? [/QUOTE]

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