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Message: <blockquote data-quote="Abbie Whitlock" data-source="post: 241930" data-attributes="member: 42112">Hi!In previous written exercises I have completed, I have used both subheadings and bullet points for client emails. They can work very well to improve clarity and readability - especially if you are summarising points, key risks, or next steps! The key is to use them sparingly and to balance them with clear prose, so the email still feels professional and client-friendly.For an internal research memo, subheadings and bullet points are much more standard and can be used more extensively, as the audience is internal and the purpose is often to convey information efficiently and in a structured way.I hope that assists! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile    :)" loading="lazy" data-shortname=":)" /></blockquote>

Verification: Our company is called, "The Corporate ___ Academy". What is the missing word here?

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