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Hi [USER=9815]@lawnoob[/USER] I'm glad you found this thread useful! I have read that some firms are planning to continue the online AC model because of the convenience it offers. However, I am unsure of the extent to which this will be implemented, given that we are only just beginning to emerge from the pandemic. Tagging [USER=2672]@Jessica Booker[/USER] for her insights on this as well!