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Message: <blockquote data-quote="D" data-source="post: 25476" data-attributes="member: 540">Ideally, you want to set your agenda and of course, prioritise the things that you want to address. However, by doing so, you may be letting the opposite side know this.In exercises, I have outright said "I'd like to discuss X issue" as for the client, it was absolutely key to get the issue addressed. You will likely get a response from the other side saying "Ok, we need to talk about Y". The ancillary matters can follow after.If you want to propose a settlement:"It is clear that X is an important issue for us so i'd like to resolve the point. I can also see that you are interested in Y. So, how about this: [Proposal]". By acknowledging that both parties are interested in something, you are likely to focus the other side to come to an agreement. At the end of the day, all exercises are set out with both teams having goals they need to meet.</blockquote>

Verification: Our company is called, "The Corporate ___ Academy". What is the missing word here?

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