Ah okay thank you. I called but no one picked up and their mailboxes are full unfortunately. I might try again later today. Hopefully they do see the email if I cannot get through to them.They have grad rec team phone numbers in their website, please reach out to them via call, pretty much super responsive, but takes ages to reply for the mail.
As a matter of urgency, it's better to call them.
Have you had a negative experience with them responding to their emails before? I emailed the [email protected] address.