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Aspiring Lawyers - Applications & General Advice
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What exactly are firms looking for in customer service questions
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<blockquote data-quote="Oliver Gilliland" data-source="post: 3460" data-attributes="member: 490"><p>I came across this question</p><p></p><p><strong>Please give an example of where you feel you have gone above and beyond the expected level of service with a customer or client? Or alternatively where you have received outstanding service. What makes you feel this was beyond the expected level? (300 words max)*</strong></p><p><strong></strong></p><p><strong>Im curious what the angle your supposed to go for when approaching this? Is it to exemplify customer service skills that translate into client interaction in a city firm? If so do you only mention things that would be relevant when dealing with a client at a law firm?</strong></p><p><strong></strong></p><p><strong>Moreover, even though not strictly asked for do you think we should explain </strong>why we went out of our way (motivations + values etc to delivering excellent customer service and benefits to business etc) rather than simply stating why it was beyond the expected level?</p></blockquote><p></p>
[QUOTE="Oliver Gilliland, post: 3460, member: 490"] I came across this question [B]Please give an example of where you feel you have gone above and beyond the expected level of service with a customer or client? Or alternatively where you have received outstanding service. What makes you feel this was beyond the expected level? (300 words max)* Im curious what the angle your supposed to go for when approaching this? Is it to exemplify customer service skills that translate into client interaction in a city firm? If so do you only mention things that would be relevant when dealing with a client at a law firm? Moreover, even though not strictly asked for do you think we should explain [/B]why we went out of our way (motivations + values etc to delivering excellent customer service and benefits to business etc) rather than simply stating why it was beyond the expected level? [/QUOTE]
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What exactly are firms looking for in customer service questions
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