I came across this question
Please give an example of where you feel you have gone above and beyond the expected level of service with a customer or client? Or alternatively where you have received outstanding service. What makes you feel this was beyond the expected level? (300 words max)*
Im curious what the angle your supposed to go for when approaching this? Is it to exemplify customer service skills that translate into client interaction in a city firm? If so do you only mention things that would be relevant when dealing with a client at a law firm?
Moreover, even though not strictly asked for do you think we should explain why we went out of our way (motivations + values etc to delivering excellent customer service and benefits to business etc) rather than simply stating why it was beyond the expected level?
Please give an example of where you feel you have gone above and beyond the expected level of service with a customer or client? Or alternatively where you have received outstanding service. What makes you feel this was beyond the expected level? (300 words max)*
Im curious what the angle your supposed to go for when approaching this? Is it to exemplify customer service skills that translate into client interaction in a city firm? If so do you only mention things that would be relevant when dealing with a client at a law firm?
Moreover, even though not strictly asked for do you think we should explain why we went out of our way (motivations + values etc to delivering excellent customer service and benefits to business etc) rather than simply stating why it was beyond the expected level?