Cannot access Gold Member's Forum

[Mistral_23]

@Jaysen I'm getting in touch because I can't access the Gold Member's forum despite my gold membership. I have been contacting the zendesk email for a while now but I haven't had any assistance and my two accounts have not been connected. I created my forum account before acquiring the gold membership. As advised in the indication, I emailed zendesk.

Could you please advise me on how to carry this further? Sorry to bother you with an administrative issue, but I can;t think of what else to do.I'd like to benefit from the forum aspects of my membership as soon as possible.


Thank you so much.

Best,
Chayan

 

[TCLA Community Assistant]

@Jaysen I'm getting in touch because I can't access the Gold Member's forum despite my gold membership. I have been contacting the zendesk email for a while now but I haven't had any assistance and my two accounts have not been connected. I created my forum account before acquiring the gold membership. As advised in the indication, I emailed zendesk.

Could you please advise me on how to carry this further? Sorry to bother you with an administrative issue, but I can;t think of what else to do.I'd like to benefit from the forum aspects of my membership as soon as possible.


Thank you so much.

Best,
Chayan

Hi @chayanbhadana0205 - also tagging in @Erin who might be able to help with this.

 

[Erin]

Hi Chayan,

I'm so sorry that you haven't received a response sooner, I know how frustrating it is not being able to access a service that you've purchased!

I have edited your permissions so you should now have full access to all of the Premium Gold features.

Please feel free to reach out again if you run into any issues.

Best wishes,

Erin 😊

 

[Deleted member 3712]

Hi @Erin I'm facing the same problem! I have emailed you. Thank you for your help.

 

[SarahB3]

Hi Chayan,

I'm so sorry that you haven't received a response sooner, I know how frustrating it is not being able to access a service that you've purchased!

I have edited your permissions so you should now have full access to all of the Premium Gold features.

Please feel free to reach out again if you run into any issues.

Best wishes,

Erin 😊

Hi @Erin ,

I purchased the gold membership 2 days ago. ,May I kindly ask whether you can also edit my permissions enabling me to have full access please.

Best,

Sarah

 

[Erin]

Hi @Erin ,

I purchased the gold membership 2 days ago. ,May I kindly ask whether you can also edit my permissions enabling me to have full access please.

Best,

Sarah

Hi @SarahB3 - Thanks for reaching out! I have now edited your permissions, you will now have access to all of the Premium Gold resources 😊

Feel free to reach out if you need anything further.

Best,

Erin

 

[SarahB3]

Hi @SarahB3 - Thanks for reaching out! I have now edited your permissions, you will now have access to all of the Premium Gold resources 😊

Feel free to reach out if you need anything further.

Best,

Erin

Amazing - thank you