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Sorry, one more question please. Am I right to assume that I can't use my best friend as a referee? He was my co-worker when I worked at a retail store and he is now the manager of the store, and so he can verify my work experience, but I am guessing him being my close friend will be a problem.
no - you can’t use a friend - at best they would have needed to be the store manager when you worked there, not one now.
If it is a retail store, the company is likely to have a policy that references are provided centrally by HR anyway.